Returns Policy

Unwanted Items

If you are not entirely satisfied with your purchase, you may return the unused item in it’s original packaging within 14 days of receipt. A refund for the purchase and applicable taxes will be given, however shipping and handling for the delivery will not be refunded.

Refunds will be issued in the same method of payment as the original payment. i.e. A purchase made with paypal, a refund will be issued to the original paypal account.

Returns are your responsibility as we do not offer a pre-paid returns service, and so we recommend you send back items via Royal Mail Recorded Delivery or a similar trackable method.

Please advise us at info@designerchic.shop before any dispatched return quoting your order number and the reason why for the return.

Please note: we do not offer a refund for a Sale Item, only an exchange.

Faulty Items

If the item you received is ever faulty then please contact customer services via the Contact Us page by quoting your order reference number or email info@designerchic.shop.

We will then advise you on how to proceed with the return. You will have 14 days from receipt to return the item.

Delivery charges will be refundable if you have received a faulty or incorrect item.

Can I exchange my item ?

If you wish to exchange an item, you have to return the item within 14 days of receipt and make a new purchase online.

Once we receive your returned package, a refund for your exchanged item will be issued to your account immediately.

All exchanges are subject to stock availability and any item returned must be unworn, with all tags attached and inside the original packaging.

FAQs

When will I receive my refund and how ?

Once the return has been approved (the item/s have to be in perfect condition, unused and any internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within 48 hours. Remember that payments to your credit card always depend on your bank/building society. You will receive your refund via the same means used to make your purchase.

How long do I have to return ?

14 days from receipt for unwanted or exchanged items and 14 days from receipt for faulty items.

Return Order Condition

The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Return items with any sign of being worn are classified as unacceptable and will not be refunded.

Designerchic.co.uk reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

ON SALE Products

If the item is a SALE item, the refund will be granted as an online credit coupon or alternatively it can be returned for an exchange inside our store.

Note: We use the term ‘item’ instead of ‘product’ for returns. It’s easy to explain the difference between an item and a product.  For example, supposed you purchased two different sizes of the same shorts for one order. Item X (size M) and item Y (size L). When they arrive you can identify which is X and which is Y only by their attributes in size, even though these items are of the same product.